Refund Policy

Last updated:

1. Right of Withdrawal

In accordance with Finnish consumer protection laws and EU regulations, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

2. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., by email or letter).

3. Return Conditions

3.1 Eligible Returns

To be eligible for a return, the product must:

• Be in its original, unopened condition
• Be in the original packaging
• Include all original labels and documentation
• Be returned within the 14-day withdrawal period

3.2 Return Process

To initiate a return:

1. Contact us at business@slozarinllglox.world with your order number
2. We will provide you with return instructions and a return address
3. Package the product securely in its original packaging
4. Ship the product to the provided address
5. We will process your refund upon receipt and inspection of the returned product

4. Refund Processing

4.1 Refund Timeline

We will process your refund within 14 days of receiving the returned product. The refund will be issued using the same payment method you used for the original purchase.

4.2 Refund Amount

You will receive a full refund of the purchase price, excluding:

• Return shipping costs (unless the product was defective or incorrect)
• Any costs incurred if you chose a delivery method other than the least expensive standard delivery method we offer

5. Return Shipping Costs

You are responsible for the cost of returning the product unless:

• The product was defective or incorrect
• We failed to inform you about your right of withdrawal

In such cases, we will bear the return shipping costs.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at business@slozarinllglox.world. We will arrange for a replacement or full refund, including return shipping costs.

7. Non-Returnable Items

The right of withdrawal does not apply to:

• Products that have been opened and used (unless defective)
• Customized or personalized products
• Products that cannot be returned due to health protection or hygiene reasons if unsealed after delivery

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account again or contact your credit card company. If the problem persists, contact us at business@slozarinllglox.world.

9. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Contact Information

For questions about returns or refunds, please contact us:

Email: business@slozarinllglox.world

Address: Kaisaniemenkatu 7, 00100 Helsinki, Finland

Phone: +358 10 311 2999

11. Consumer Rights

This refund policy does not affect your statutory rights as a consumer. You may have additional rights under Finnish consumer protection law that cannot be excluded or limited.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be notified to customers who have pending orders.